Please read these terms and conditions carefully before using the Hidden Mangroves web store. This website is owned and operated by Hidden Mangroves Ltd. Companies House Default Address, PO Box 4385, Cardiff, CF14 8LH
BUYING PRODUCTS ON OUR WEBSITE
By placing an order on the Hidden Mangroves web store you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at email@example.com before placing your order with us. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. All contracts are concluded in English.
TRANSACTIONS ON OUR WEBSITE
All transactions on this website are the responsibility of Hidden Mangroves Ltd. Your credit card details are entered on a secured page and are transferred using SSL (Secure Sockets Layer), which keeps your card data secure. We do not store your card details on our server.
PRICES AND DUTIES
The Hidden Mangroves web store accepts payments in British Pounds.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Certain items are hand finished in the Hidden Mangroves studio to order. Items that have made to order components will be marked as such in the item description.
DELIVERIES, RETURNS & EXCHANGES
Most orders received before 1.00pm will be shipped out the same day, any orders received after then will be shipped the following day. If your order is placed after 1.00pm on a Friday, or over the weekend, your item will be shipped on the following Monday. The exceptions to this are items which are marked as being hand finished to order, in which case please allow an extra 3 days for your order to be despatched.
We offer free shipping to the UK on original purchases. Deliveries are fulfilled by DHL. Our shipping rates are charged at a flat rate depending on country.
If you wish to return a purchase please notify us at firstname.lastname@example.org
If you are unhappy with our products in any way, they can be returned or exchanged provided they are in saleable condition.
If you wish to return your item and receive a full refund, the item in question needs to be posted/couriered back to us within 14 days of being received by you. Subject to stock availability, we can exchange items that are returned to us within 14 days of being received by you. Please advise us upon receipt of your purchase if you wish to a refund or exchange. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted immediately.
Returned items that have been subject to a free shipping and are being returned exclusively for a monetary refund, and not for an exchange of item or credit note, will have our delivery cost deducted from the amount refunded. Please be aware of our shipping costs.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you: we at Hidden Mangroves take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed satisfactory subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting email@example.com about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.
In case we cannot offer you a replacement, you will receive a refund to the value of the item at the time of purchase and any shipping costs incurred. Please note refunds to Debit/Credit Cards normally clear in 1/2 days.
Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes will not be refunded for shipments outside the European Community (EC).
We will only accept returns provided that the goods in question are returned by you and received by us in the same condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn.
We strongly advise all customers to check garments thoroughly upon delivery before disposing of any original packaging.
Hidden Mangroves Ltd is committed to ensuring that your privacy is protected.
Your personal information — We will not sell, distribute or lease your personal information to third parties.
Security — We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
ACCURACY OF CONTENT
We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.
OWNERSHIP OF RIGHTS
All rights, including copyright, in this website are owned by or licensed to Hidden Mangroves Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, without the permission of Hidden Mangroves Ltd is prohibited. You may not modify, distribute or re-post anything on this website for any purpose.